Shipping policy

Shipping policy of Nuckly GmbH

1. Shipping costs
Shipping costs are displayed during the order process and depend on the order value, shipping method, and delivery location. Shipping costs are payable in addition to the product price and will be shown on the invoice.

2. Shipping partner
We work with reliable shipping providers to ensure your order arrives quickly and safely. We typically use the services of [DHL, Hermes, UPS, or another provider], depending on the region and availability.

3. Delivery times
The delivery time for products that are in stock is usually 2-5 business days within Germany. Please note that this may vary depending on order volume and availability. For international orders, the delivery time is usually 5-14 business days, depending on the destination and shipping provider.

4. International Deliveries
We offer international shipping. The exact shipping costs and delivery times for international orders will be displayed during the checkout process. Please note that deliveries outside of Germany may be subject to additional customs duties, taxes, and fees, which are the responsibility of the customer.

5. Shipping confirmation and shipment tracking
After your order has been shipped, you will receive a shipping confirmation email with a tracking number, if the shipping provider offers one. This allows you to track the status of your delivery online at any time.

6. Delivery address
Please ensure that the delivery address provided is correct and complete. We accept no responsibility for delivery delays or errors due to incomplete or incorrect address information.

7. Delivery to parcel lockers
Delivery to parcel lockers is only possible within Germany if this is supported by the shipping provider.

8. Delivery problems
If you have not received your goods after the stated delivery time has expired, please contact our customer service at [email address] or [phone number], and we will check the status of your delivery.

9. Partial deliveries
If an item in your order is currently unavailable, we reserve the right to ship your order in multiple partial deliveries. Shipping costs will only be charged once.

10. Returns
If you are not satisfied with one or more items, you can return them in accordance with our cancellation policy. Further information on returns can be found in our returns policy.

As of January 2025